Privacy

IMPORTANT INFORMATION ABOUT PROCEDURES FOR OPENING A NEW ACCOUNT

To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify and record information that identifies each person who opens an account.

What this means for you:  When you open an account, we will ask for your name, address, date of birth, and other information that will allow us to identify you.  We may also ask to see a current government issued picture ID, such as a driver's license or other designated identifying documents per NewBridge Bank's Customer Identification Program.

Click here to read NewBridge Bank's website privacy policy statement

Protection

Internet Security
Your security is the most important priority at NewBridge Bank. NewBridge Bank uses industry-standard security techniques to ensure that your personal and financial information remains confidential. NewBridge Bank uses security technologies such as your personal customer number and password, encryption and firewalls. The combination of your customer number and password enables you to be uniquely identified to NewBridge Bank. It is your responsibility to keep your password secure. You also will need to use a secure browser. Certain browsers have the ability to communicate securely by encrypting the information as it passes across the Internet. This method of communication is called Secure Socket Layer (SSL). NewBridge Bank requires the use of a secure browser before you connect to online banking. Your information also passes through a "firewall" designed to keep out unauthorized users. Be sure your Web browser displays a graphic of a padlock. If the padlock is locked, your online session is secure, as this chart illustrates:

	Secure	Unsecure
Microsoft Internet Explorer		NA
Netscape Communicator 4.0

NewBridge Bank is committed to keeping your accounts and personal information secure. Our goal is to help you protect yourself against fraud and identity theft. We have a number of measures in place to help protect you, including industry-standard technologies on our Web site and employees dedicated to fighting against fraud and identity theft.

Secure Transmissions and Encryption. When you use the Internet to conduct transactions or communicate with us, it's critical that your information is handled securely. We use an encryption protocol called Secure Socket Layer (SSL) to protect your personal information. SSL converts sensitive data like passwords and PINs into secure code and then sends them over a secure connection. Only NewBridge Bank has the secret key that can decrypt your confidential information. You can tell your data is being protected when you see a URL that begins with "https" (as opposed to "http").

Also, when you use the secure contact forms and email in online banking, your data is transmitted securely.

Firewalls. Our computer networks are protected by firewalls. Firewalls prevent any unauthorized access to our computers and are one of the key safeguards that protect your information. Every message that enters or leaves our network passes through the firewall. The firewall blocks any message that does not meet our strict criteria.

Virus Protection. We use the latest virus software programs on our systems to help us keep our computer networks virus-free. By using these programs, we ensure that you can communicate and transact with us in a safe and secure manner.

E-mail Policy. Click here to read NewBridge Bank's website privacy policy statement

Fraud

What is Fraud? Fraud is 3rd party unauthorized use of a card or identity.

What is NOT Fraud? Disputed transactions, Authorized misuse, Domestic disputes, Charge error, Inability to pay.

If you suspect suspicious or fraudulent activity in your account, please report the incident in the following ways:

To report online fraud: To report a suspicious e-mail or pop-up Web page, forward information to the following:

www.identitytheft.org
www.consumer.gov/idtheft
www.usdoj.gov/criminal/fraud/idtheft.html
www.identitytheftcenter.org/index.shtml

If you believe you have provided personal or account information in response to a fraudulent e-mail or ad, immediately contact NewBridge Bank during banking hours at 1-800-456-6505.  You can also enroll or logon to NewBridge Bank Online, NewBridge Bank Telephone Banking, or NewBridge Bank eBusiness and request stop payments (checks only), or click here to send an email message to NewBridge Bank Customer Service (info@newbridgebank.com) to block the accounts and add comments, or order stop payment.

To report a lost or stolen ATM/check card: Call 1-800-472-3272
To report a lost or stolen credit card: Call 1-866-563-1335